Get help with PrintFlex
PrintFlex is in development and early access, so support is the founders reading their email. Write to us and a person who builds the app will reply.
01What to include in a report
The more of this you send in the first email, the faster we can fix it:
- Your store URLFor example
yourstore.myshopify.com, so we can find your install. - The order numberOr numbers involved, exactly as Shopify shows them.
- Which documentInvoice, packing slip or pick list, and which template.
- Expected vs. what happenedA screenshot or the PDF itself helps a great deal.
- For scan mode problemsThe phone or scanner model and the browser you were using.
02Quick troubleshooting
The camera won't scan the QR code
Give it more light and hold the phone still about 15 cm from the page. If the handset is old or the browser has no camera barcode support, use a USB scanner on the Code 128 barcode instead, or type the order number into the field on the scan page.
The document looks wrong
Open the template in the app and check its toggles: prices, taxes, discounts, phone number, notes and HS codes can each be shown or hidden, and the live preview shows exactly what will print. Check the paper size (A4 or Letter) matches your printer.
An order is missing from the dashboard
Check the active filters first, then the order's fulfillment status in Shopify. A saved view that filters on "Unfulfilled" will hide orders that have since been fulfilled.
An order shows "Printed" but nobody printed it
Another staff member may have generated a document from a different batch. The status is shared across the whole store so the same order is not shipped twice.
The pack screen asks for a PIN
The PIN is set by the store owner in the app's Scan mode settings. Staff need to ask the owner; we cannot read or reset it by email without verifying the store.
Billing questions
All charges go through Shopify. Your Shopify invoice lists the PrintFlex plan, and you change or cancel the plan from inside the app or by uninstalling it.
03More answers and security
More answers
The FAQ on the main page covers the order meter, hardware, languages, data handling and what happens to generated PDFs.
Read the FAQReporting a security issue
If you believe you have found a security problem in PrintFlex, please email us with "Security" in the subject line rather than posting it publicly. We will acknowledge within one business day.
Report securely