Terms of Service

01The service

PrintFlex generates PDF invoices, packing slips and pick lists from your Shopify orders, prints a QR code and barcode on those documents, and provides a scan page where staff can check items off and mark an order packed, which writes a tag back to the order in Shopify.

Features described on our website as planned or "V2" are not part of the service until they ship.

02Plans and the order meter

PrintFlex is offered on three plans:

What the meter counts

An order counts once, in the calendar month in which the first document of any type is generated for it. Reprinting or generating further documents for the same order in that month does not count again. Orders for which no document is generated never count. The meter resets on the first day of each calendar month in UTC.

When a Free or Premium store reaches its monthly limit, further document generation is paused until the next month or until the plan is upgraded. Scan mode and reprints of already-generated documents continue to work.

03Billing

All charges are made exclusively through Shopify's Billing API. When you choose a paid plan, Shopify shows you its own charge approval screen; nothing is billed until you approve it there. Charges appear on your Shopify invoice.

We never collect payment details on this website or in the app, and no one from MPC Trades will ask you for card details.

Prices are in US dollars and exclusive of any taxes Shopify may apply. Annual plans are billed once a year in advance.

04Cancellation and plan changes

You can change plan at any time from the app. You approve every paid plan on Shopify's own charge screen.

Apart from those Shopify credits, we do not offer refunds except where applicable law requires it.

05Free plan

The Free plan is free and we intend to keep a free plan available. We may change its limits with 30 days' notice through the app. No payment is ever collected for the Free plan.

06Your responsibilities

• Your documents

  You are responsible for the content of your documents, including the legal completeness of your invoices in the jurisdictions you sell to. PrintFlex provides the fields and toggles; you decide what to show.

• Your store PIN

  You keep your store PIN confidential and share it only with staff who should be able to mark orders packed.

• Your customers' data

  You have the right to process the customer data in your store under your own privacy policy, and you are the data controller for it. Our handling of that data is described in the Privacy Policy.

07Acceptable use

You agree not to use PrintFlex to:

• generate documents for orders you have no right to process;
• attempt to access another store's data or scan pages;
• reverse-engineer or resell the service;
• send unsolicited email through the automatic invoice feature;
• place load on the service far beyond ordinary printing of your own orders.

We may suspend a store that does any of these after notice, or immediately where necessary to protect other merchants.

08Availability and support

We aim to keep PrintFlex available around the clock and to answer support emails within one business day, but the service is provided "as is".

We offer no service-level agreement or uptime guarantee on any plan during the early-access period, and none on the Free plan at any time.

We may take the service down for maintenance, and we will try to give notice through the app when we do. Cached PDFs are a convenience; the source of truth for your orders is always Shopify.

09Intellectual property

The app, its templates and its website belong to MPC Trades. The documents the app generates from your data, your logo and your template settings belong to you. You grant us the limited right to process your data as needed to provide the service.

10Limitation of liability

To the fullest extent permitted by law, MPC Trades is not liable for indirect or consequential losses, including lost profits, refunds or reshipping costs arising from a mis-packed parcel, a document that was not generated, or a delay in the service.

Our total liability to you for any claim relating to PrintFlex is limited to the amount you paid us through Shopify in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

11Termination

You may stop using PrintFlex at any time by uninstalling it. We may terminate or suspend your access if you breach these terms, or discontinue the service with at least 30 days' notice. On termination your data is deleted as described in the Privacy Policy.

12Changes to these terms

We may update these terms. Material changes will be announced in the app at least 30 days before they take effect, and the date at the top of this page will change. Continuing to use the app after that date means you accept the new terms.

13Governing law

These terms are governed by the laws of [jurisdiction to be confirmed], and any dispute will be brought in the courts of that jurisdiction, without prejudice to any mandatory consumer protections in your own country.

14Contact